Guidewire Digital
The Business Case for
Guidewire Digital Services

VOKOL consultants help insurers get more from their investment in Guidewire Digital applications, delivering compelling user journeys across marketing, sales, service, and claims.

Our approach is designed to help insurers to deliver compelling user journeys across marketing, sales, service, and claims to drive customer centricity, business agility, and profitability.

We help customers to leverage the full potential of Guidewire digital, mobile and portal products.

VOKOL Digital Services

  • Digital Strategy

    Working on customers Digital Business Case and Operating model. Assessing current client’s digital capabilities, leveraging leading industry practices and creating a long-term digital roadmap for a customer

  • Digital Visualization

    Mind maps, mock-up and prototyping to help with visualizsation of platform’s digital capabilities with the focus on user experience and key functionalities.

  • Digital Development

    Working with Guidewire Portals and other digital products to extend customer’s digital capabilities on top of the core Guidewire application suite and other transactional systems

  • Digital integration with back-end systems

Typical functionality and features include:

  • CustomerEngage

    • Obtain quotes quickly, compare offerings side by side, get product guidance, and buy policies online
    • Snap a photo of their driver’s licenses to pre-fill data, and scan their VIN numbers electronically, to speed up the auto quote process
    • Save applications on one device and continue later on another

  • ProducerEngage

    • Sell and service personal and commercial lines insurance
    • Generate quotes quickly with “Two-Phase” quoting that lets insurers prioritize critical quote questions ahead of binding questions
    • Access up-to-date account activity on quotes, policies, related accounts, billing, and claims information
    • Identify and address errors and underwriting issues as they arise in the quote process
    • Consult a timeline viewer of all policyholder account activity
    • Submit new claims, specify repair vendors using maps that pinpoint policyholders’ current locations, and track claims progress
    • Consult Commissions Reports at both Account and Policy levels with integration with Guidewire BillingCenter

  • ServicerepEngage

    • Deliver workers’ compensation policies out of the box from quote through binding.
    • Identify and address errors and underwriting issues as they arise in the quote process
    • Explain product offerings and coverages, and sell and cross-sell products
    • Use a powerful search tool to quickly find and view policyholder and account information
    • Service accounts with real-time transactional capabilities across policy, billing, and claims
    • Consult a timeline viewer of all policyholder account activity
    • Access and complete in-progress transactions
    • File first notice of loss (FNOL) on behalf of policyholders, and provide updates on claims status, services, and payments during the adjudication process

  • Vendor Engage

    • View, accept, and reject service requests
    • Add and revise quotes for upcoming work
    • Provide expected completion dates and progress updates
    • Attach documents such as repair orders, invoices, revisions, and estimates
    • View active invoice status and history
    • Communicate with claims handlers and adjusters
    • Expedite the service request process using a strong collaboration and communication platform
Why VOKOL for
Guidewire Digital Services
  • Lower total cost of ownership
  • Tested flexible approach
  • Lower implementation risk
  • Track record of success
  • Accelerated implementation timeline
  • Thought leadership in insurance industry